Testimonials

Excellent service and always on time with appointments. The staff is super friendly. Always look forward to my visits to see everyone.

Dr. Thind is the absolute best dentist. I’ve followed her any place she has gone. This office is clean, updated equipment and she cares for you as a patient. Absolutely recommend her.

Definite Dental is by far the best dental office I have ever been to. Prior to using them, I used to dread going in for any dental procedure. Dr. Thind is an expert who everyone can trust. Not only will she provide you with the best dental care , she is personable and gentle. I love the entire staff at the Arlington Heights office, all of them professional, kind, and a pleasure to work with. The office is super clean and they offer many different services to meet your needs. I highly recommend Definite Dental Solutions.

Rude

I have been going there for several years and they have taken care of my teeth and my gums. My hygienist is very informative about the things I need to do keep my teeth and gums healthy. I make the drive to from Chicago to Arlington Heights because of the treatment I receive.

I’ve been going here for around 6 years or more.The dentist are wonderful and know what they’re doing the first time around. Christian is very nice and polite behind the front desk. Cindy my hygienist is always great and giving me information on how to better my cleanings. JoAnne in the office is always helpful when I’m trying to understand my insurance coverage. I would not go anywhere else. Dr. Thind she is awesome at all the time. I just Love to go there I will never change.

My experiences with three entire staff has been excellent. The quality of care was over the top, something I never experienced before. Dr Thind and Joanne helped me through the extensive work I needed. Explanations were clear. I really never had a dental practice treat me the way they did. I appreciate everything and will always b remember them!

I’ve been going here for a couple of years. The dentist are wonderful and know what they’re doing the first time around. Christian is very nice and polite behind the front desk. Cindy my hygienist is always great and giving me information on how to better my cleanings. JoAnne in the office is always helpful when I’m trying to understand my insurance coverage. I would not go anywhere else.

I will not go there again. The front desk just got out of control in terms of coming up with new charges over the past two years, they have become rude and disrespectful to their long term patients. I have been understanding but it's gone too far. Here is the most recent example. My son is on a 4-month dental cleaning schedule due to being prone to cavities. We were told that the first two cleanings are covered and the 3rd one will be out of pocket, that was true until yesterday. We arrived to our appointment yesterday and while the hygienist was about to start on my son, Joanne walked in and said that the cleaning would be out of pocket, $100. I was surprised because that was the 2nd cleaning this year, the hygienist was also surprised and tried to explain but got quite after Joanne looked at her. When I asked what has changed and why, Joanne said it's because of the frequency but failed to explain why she didn't call in advance, said that was a new rule now and she was telling me now. Perhaps $100 is nothing for Joanne and the office, I simply think they lost connection with reality, no kindness, no politeness, no manners. The office called earlier that day asking if we could come 30 min early for our appointment but failed to inform us about the unexpected charge in advance. I could understand the rules are changing, but there are ways to inform patients in a respectful, kind manner in advance. Well, they chose to be rude and arrogant and that's not a good place to be.

I have been going to Definite Dental for years and find it unique that I always look forward to my visits with them considering how most people I know dread dental appointments. Cindy, Joann, Dr. Thind and the rest of the staff are very kind, warm and professional while also being personable enough to provide a relaxed and welcoming atmosphere. From insurance matters to dental information, they are also incredibly knowledgeable. In addition, the precautions they have taken due to the COVID-19 pandemic have been very reassuring and appropriate. I have nothing but positive things to say about this practice and would recommend it.